Selective is hiring a Sr. Service Management Analyst to participate in the design of and lead ITIL service management activities across Information Technology Services. Responsible for creation and design of IT Service Management processes metrics and reporting, and improvements to our IT Service Management platform and processes. Responsible for design and execution of both day-to-day operational service management activities, as well as the design of on-going improvements to our Service Management processes. Positively impacts production services by managing and continuously improving change, incident, problem, capacity and performance management processes and tools, and helping to drive the adoption, utilization and proficiency of use with end users. Works with a diverse community of stakeholders, demonstrates superior customer-facing skills, acts as a mentor and partner in guiding end-users with the goal of ultimately ensuring faster ITSM adoption and the ability to adapt best-practices for use and adoption within enterprise. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.