Selective Insurance Company of America

Flood Customer Service Representative

US-NJ-Branchville
Experience (Years)
1
Category
Flood
Status
Part-Time Regular
FLSA Status
Non-Exempt/Hourly
Job ID
5577
Travel %
0-5%
Auto Reimbursement
No

Overview

Responsible for assisting agents, insureds, mortgage companies, and other customers with all of their questions relating to but not limited to application of ACH payments, billing questions, status of claims, status of applications or policy issuance, details of an in-force policy.  In addition, responsible for the processing of various underwriting  processes including but not limited to non-money endorsements, claim FNOL, collections, NSF processing, policy cancellations.     All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. This part-time role will require 28.5 hours per week in the office.

Responsibilities

  • Assists the underwriting unit in processing non-money endorsements, cancellations, and reviewing/uploading required documentation to issue policies and meet customer’s needs. All processing must follow FEMA guidelines and internal time/accuracy standards. 
  • Handles verbal and written correspondence with agents and/or insured's daily per department standards. Communication must be done in a professional and courteous manor to support Selective’s corporate customer service standards. Manages customer inquiries from various sources including phone, e-mail, and fax. Internal metrics must be met in relative to phone handling and processing underwriting work. 
  • Answers questions or resolves problems of customers specific to billing, underwriting and claims issues. This requires a thorough knowledge of department operations; FEMA’s underwriting guidelines, and claim processes. Supports internal staff with their questions and needs as well. 
  • Maintains a working knowledge of FEMA rules, regulations and procedures specific to processing endorsements, new business, renewals and cancelations. . 
  • Works in unison with specified underwriting team to enhance the agency experience and maintain underwriting processing standards. Look for opportunities to grow premium and improve retention levels. . 
  • Assists in training new or less experienced personnel. Participation in automation enhancements or workflow improvements including suggestions for enhancements, testing, etc. 

Qualifications

  • Excellent interpersonal skills with the commitment to work successfully in a team environment and foster teamwork.
  • Strong communication skills
  • Exceptional customer relations skills to support strong customer service focus.
  • Ability to manage multiple tasks and maintain the necessary attention to detail
  • Organizational and planning skills.
  • Problem solving and decision-making skills.
  • Excellent PC skills Preferred: 
  • Office automation/keyboarding.
  • High School diploma preferred Prior customer service skills a plus.

 

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.

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