Selective Insurance Company of America

Worker's Compensation Claims Technical Assistant

Experience (Years)
Full-Time Regular
FLSA Status
Job ID
Travel %
Auto Reimbursement


Supports the technical staff of a claims office by performing MCS financial transactions related to the processing of daily banking functions. This position inputs information into the Claims System (MCS) to facilitate proper reporting to State entities and also updates information in the Claims Content Management (CCM) system to facilitate the proper delivery of mail to claims staff. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.


  • Processes mail for claims department staff and matches mail for each member of the department. 
  • Processes payment information in MCS for Void, Stop and Alter type of transactions. . 
  • Sends out correspondence such as requests for W-9 form completion, service surveys for staff in the Claims Service Center and direct repair shops. 
  • Process Paid no issue (PNI) items / banking transactions, requests for check copy requests and general daily banking functions.
  • Generates and maintains claims records for closed file / retention. 
  • May act as a backup in Business Continuity planning when the Service Center is unable to take first reports over the phone, by mail, or fax and processes new losses.
  • Scans all recovery checks received and emails them to individual claims staff for posting to MCS. Deliver checks to Treasury Operations daily.
  • Processes individual recovery transactions into MCS. Posts manual payments issued by Staff Counsel offices and Agents.
  • Works with Claims Content Management system (CCM). Processes mail within various queues in CCM (e.g. WeQ, exception, tax notifications, update document, split pages). 
  • Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee’s time and a valid driver’s license.



  • Excellent communication and customer service skills.
  • Previous administrative support experience preferred.
  • Proficient in Outlook and Microsoft Office.
  • Must have valid state-issued driver’s license in good standing and be able to drive an automobile.
  • High School diploma or equivalent preferred.
  • Prefer 1 year of claims experience.
  • Prefer 1 year of data entry experience.

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace




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