Selective Insurance Company of America

Compliance Operations Supervisor

Experience (Years)
Full-Time Regular
FLSA Status
Job ID
Travel %
Auto Reimbursement


Manages the compliance operations team, responsible for state filings and regulatory change affecting all lines of business. Ensures compliance with departmental policies and procedures as well as regulatory requirements. Acts as a liaison with management, strategic business partners and the legal staff, providing necessary reports for review and distribution.
All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.


  • Hands on management of the state filings and compliance staff, who are responsible for all product filings and analysis & distribution of regulatory alerts in CODE (Comply On Demand Enterprise) and SERFF (State Electronic Rate & Form filing). 
  • Develop and monitor standards to ensure accurate and complete filing submissions resulting in speed-to-market. Participate in product and rate reviews and make filing recommendations. Develop and enforce standards for completion of all required data in accordance with applicable process narratives and desk level procedures.
  • Champion change efforts towards process improvement through the use of technology, including SharePoint, SERFF, CODE, and other in-house or external automation tools. Work with research tools such as Wolters Kluwer, ISO, ODEN system (regarding cancellations, renewals, etc.) and AIA to stay informed and provide information to business partners.
  • Interact, actively assist and work collaboratively with business customers and product managers to fully understand and anticipate their needs. Manage the pipeline of incoming work to ensure deadlines are met and productivity goals are achieved. 
  • Develop and maintain relationships with internal business customers, including the regional offices and service centers, as well as external bodies such Insurance Departments, advisory organization, industry groups and other regulating entities to further compliance and product quality
  • Acts as primary liaison with various third party vendors who supply Selective with Regulatory Information products and services.
  • Responsible to assist team with overflow work and work assignments requiring escalated support and attention.
  • Work directly with business partners on filings and/or regulatory issues that have cross – state and/or cross business line impact, providing effective impact analysis and communication. 
  • Maintains current knowledge of State and Federal legislation, issues and industry trends.
  • Performs other related work as required or requested by management.



  • Experience in insurance compliance matters, new issues and trends.
  • Knowledge of bureau filings, adoption activities, and systems development and maintenance.
  • Ability to interpret rules and regulations outlined in compliance and commercial lines bulletins, state filing handbook, filing circulars, Market Conduct Examiners Handbook, SERFF, etc.
  • Must have working knowledge of insurance department processes and be able to articulate the business impact of bureau and regulatory changes to a variety of Selective disciplines including underwriting, operations, systems, actuarial, and legal.
  • Exceptional analytical skills coupled with exceptional oral and written communication skills.
  • Strong organizational skills and experience with report generation tools and data analysis.
  • College degree preferred (or commensurate industry experience)
  • 8+ years of experience in the insurance industry, preferably in a compliance, product developments or filings role.
  • Prior supervisory/management experience.
  • Industry experience through participation in industry advisory organizations such as ISO, SERFF, NCCI, AICP, etc.


Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace


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