Primary responsibilities include managing direct billed receivables, complex agents and items in external collections. Tasks may comprise of reconciliation, collection, resolution of premium balances and exception items (e.g. complex cash, payment exceptions, payment plans, etc.) within department guidelines/authority while supporting the daily service requests of our customers. Has a thorough understanding of billing system transactions, vendor systems and the premium recording process, including premium audit. Some transactions may be complex and must be effectively communicated to internal and external parties, including other departments, insured’s and agents. Works closely with Billing Services Analysts and/or the leadership team to ensure that assets are protected and service quality levels are maintained. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace