Selective Insurance Company of America

Senior Billing Services Technician

US-AZ-Scottsdale
Experience (Years)
1
Category
Customer Support
Status
Full-Time Regular
FLSA Status
Non-Exempt/Hourly
Job ID
5592
Travel %
0-5%
Auto Reimbursement
No

Overview

Primary responsibilities include managing direct billed receivables, complex agents and items in external collections. Tasks may comprise of reconciliation, collection, resolution of premium balances and exception items (e.g. complex cash, payment exceptions, payment plans, etc.) within department guidelines/authority while supporting the daily service requests of our customers. Has a thorough understanding of billing system transactions, vendor systems and the premium recording process, including premium audit. Some transactions may be complex and must be effectively communicated to internal and external parties, including other departments, insured’s and agents. Works closely with Billing Services Analysts and/or the leadership team to ensure that assets are protected and service quality levels are maintained. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

  • Manage and process individual Direct Bill, Agency Billed, and PaySync® exception items according to department guidelines and service level agreements. Recognize opportunities to reduce or prevent past due items during daily work assignments and account reviews. Take proactive measures to promote change. Requires the ability to understand policy activity based on knowledge of the billing systems, company operations and electronic payment systems.
  • Respond to internal, external customer and vendor inquiries; including cash corrections and credit card disputes. This may require the ability to reconstruct policy and payment activity based on knowledge of the P & C billing system, electronic payment systems and company operations, including source systems. 
  • Collect and/or resolve outstanding direct bill, agency billed and PaySync® receivables on accounts from low to high complexity, including the coordination of dispute resolution and payment negotiation within level of authority. This requires an understanding of premium development and the recording process, along with the ability to explain premium charges to customers.
  • Manage receivables in internal or external collections (accounts placed with collection agencies and attorneys). Manage collection agency placements, closed reports, second placement processing, SLA’s, invoice reconciliation and inquires. Make financial decisions on internal collections, attorney placements, suit process and negotiate settlements within authority. Maintain databases and reporting. Handle bankruptcies and dispute resolution. 
  • Collect agency balances and reconcile payment processing. Communicate effectively with agents and regional personnel regarding receivable or payment issues. Promote and train agents in the use of all electronic payment methods (direct bill commission, sweep and agent statement payments). Update billing system with information provided by agency licensing.
  • Ability to manage, create and format reporting in Excel and Access. Ability to perform analysis on data to detect trends, manage receivables, and implement process improvements. 
  • Foster positive relationships with agents and regional personnel and be able to effectively communicate billing decisions to these groups. Collaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer service.
  • Identify, recommend and participate in automation enhancements or workflow improvements. Participation may include: suggestions for system enhancements, testing, or any improvement that is essential to the success of billing initiatives.
  • Participate in insurance education and skill development programs.

Qualifications

  • Thorough understanding of internal collections, knowledge of external collections.
  • Payment negotiation and dispute resolution skills.
  • Cash processing, including resolution of exception items.
  • Independent judgment to identify and resolve problems.
  • Strong written and verbal skills. 
  • Familiar with MS Office product suite.
  • High school diploma or equivalent preferred.
  • 1-3 years credit and collection experience, along with associated record keeping.
  • 1-3 years customer service or related experience.
  • Experience with insurance products and/or premium development recommended.

 

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace

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