Selective Insurance Company of America

Billing Services Technician

US-AZ-Scottsdale
Experience (Years)
1
Category
Customer Support
Status
Full-Time Regular
FLSA Status
Non-Exempt/Hourly
Job ID
5593
Travel %
0-5%
Auto Reimbursement
No

Overview

Handles the billing and exception processing of P&C (property and casualty) business. Primarily responsible for managing agency billed receivables, agent inquiries and cash management /application activities for P&C insurance.

Requires a thorough understanding of the billing system, department guidelines and cash application rules. Transaction processing and response to customer and agent inquiries must be handled in a timely and accurate manner based on department SLAs. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

  • Manage assignment of accounts for P&C agency billed accounts with low and medium complexity. Agency Billed accounts will have few items that require reconciliation between the policy premium and agency payments and a small number of past dues. This requires the ability to understand policy activity based on knowledge of the billing systems, company operations and electronic payment systems.
  • Review and process billing transactions on related work items to ensure accurate invoicing while supporting receivable management.
  • Process payments on P&C transactions and process exception items timely and accurately. This requires the ability to understand policy activity based on knowledge of the billing systems, company operations and electronic payment systems. 
  • Processes return payments from Lockbox or credit card. Manage exception processing for automatic payment withdrawals and agency payment enrollments. 
  • Meet or exceed customer and agent expectations for service quality by responding to internal and external customer inquiries promptly and completely. This requires a thorough knowledge of company operations, billing and payment systems and an understanding of source/underwriting systems. Conduct appropriate follow-up to maintain or correct account/policy based on level of authority. Communicate resolution to all appropriate parties.
  • Ability to manage, create and format simple reports in Excel.
  • Participate in automation enhancements or workflow improvements. Participation may include suggestions for system enhancements, testing, or any improvement that is essential to the success of Billing Services initiatives
  • Foster positive relationships with agents and outside Selective personnel to effectively communicate billing and payment issues to these groups. Collaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer service.
  • Participate in insurance education and skill development programs as needed.

 

Qualifications

  • Strong adherence to detail and accuracy.
  • Strong customer service skills and results oriented.
  • Strong communication (verbal and written) and negotiation skills.
  • Ability to work independently and solve problems. 
  • Ability to handle a high volume of work.
  • High school diploma or equivalent required.
  • 1-3 years record or bookkeeping.
  • 1-3 years customer service or related experience.
  • Experience with insurance products and/or premium development recommended.
  • Proficient in MS Office Software (Excel, Word, Outlook, etc.).

 

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace

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