Selective Insurance Company of America

Claims Technical Assistant - Branchville, NJ

Experience (Years)
Full-Time Regular
FLSA Status
Job ID
Travel %
Auto Reimbursement


Supports the technical staff of a claims office by performing MCS financial transactions related to the processing of daily banking. functions. This position inputs information into the Claims Systems MCS and ClaimZone to facilitate proper reporting to State entities and also updates information in the Claims Content Management (CCM) and ImageRight systems to facilitate the proper delivery of mail to claims staff. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.


  • Processes mail for claims department staff and matches mail for each member of the department. 
  • Processes payment information in MCS and ClaimZone for Void, Stop and Alter type of transactions. 
  • Sends out correspondence such as requests for W-9 form completion, service surveys for staff in the Claims Service Center and direct repair shops. 
  • May obtain records from paperless claim files, scanning information, and creating zip files to coordinate with vendors and attorneys and distributing via Syncplicity program.
  • Process Escheated items 
  • May participate as a backup in Business Continuity planning when the Service Center is unable to take first reports over the phone, by mail, or fax and processes new losses.
  • Complete mail merge projects using Word and Excel. 
  • Maintains E&S Claims Adjuster field Assignment log, works mail queue(s), maintains a recovery check log, records alter payments processed and processes bulk payments, reverse recoveries, void and stop payment transactions. 
  • Works with Claims Content Management system (CCM). Processes mail within various queues in CCM (e.g. WeQ, exception, tax notifications, update document, split pages). 


  • High School diploma or equivalent preferred.
  • Prefer 1 year of claims experience.
  • Prefer 1 year of data entry experience.


Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.


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