Selective Insurance Company of America

Underwriting Services Representative

US-VA-Richmond
Experience (Years)
0
Category
Administrative Services
Status
Full-Time Regular
FLSA Status
Non-Exempt/Hourly
Job ID
5627
Travel %
0-5%
Relocation Cost
0
Auto Reimbursement
No

Overview

It is the responsibility of this position to provide customer service relating to the accounts function and maintain accurate account records.  

The shift for this position is Monday through Friday, 9:30 a.m - 6:00 p.m.

 

Responsibilities

• Respond to customer inquiries, requiring the ability to reconstruct policy activity based on knowledge of the receivables system and company operations. Responses may be oral or written.
• Solve customer service problems and determine appropriate course of corrective action. Must utilize knowledge as to when exceptions to company policy should be considered and proposes exceptional solutions.
• Review and accept payment according to policy and procedures. 
• Utilize appropriate form letters as they pertain to corresponding transactions.

Process miscellaneous underwriting support tasks such as certificates of insurance and loss policy releases

Qualifications

Required:

• High School Diploma or equivalent.

• Exceptional customer service skills.

 

Preferred:

• Business School

• College Degree

• 1-2 years billing/customer service experience

• Insurance Industry Experience

• Experience working with multiple systems

 

 

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace..

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