Selective Insurance Company of America

IT Telecom Application Specialist

US-NJ-Branchville
Experience (Years)
5
Category
Information Technology
Status
Full-Time Regular
FLSA Status
Exempt/Salaried
Job ID
5631
Travel %
0-5%
Relocation Cost
0
Auto Reimbursement
No

Overview

Selective is Hiring for someone who can be responsible for advanced level scripting and configuration for Cisco Contact Center telephony platform, including defining test tools and environment.  Leads the telecom scripting efforts, actively participating in the design and architecture of solutions while collaborating with technical architects to ensure solutions fit within established standards and conventions. Provides highly technical consulting and leadership in identifying and implementing new uses of Contact Center technologies which assist the functional business units in meeting their strategic objectives. Viewed internally and externally as a technical expert within the technologies used to support his/her respective business application(s).  Maintains a sound understanding of the business processes that those applications support.  All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

Acts as an expert technical consulting resource to telecom staff in all phases of the development and deployment process of Contact Center telephony design and scripting.   Reviews specs, design and code and recommends changes to telecom team members to align with best practices

Performs analysis, systems design, scripting and/or integrates purchased solutions.  Documents, tests, implements and provides on-going support for Contact Center scripts.  Provide expertise on Cisco Contact Center configuration

Provides comprehensive consultation to business unit and IT management and staff at the highest technical level on all phases of the project life cycle.  May involve project manager or other leadership role crossing IT systems, applications, and/or infrastructure teams.

Researches and evaluates alternative solutions and recommends the most efficient and cost effective solutions for the systems design.  Participates in setting technical direction in conjunction with the architecture, data base, and infrastructure groups.  

Provides highly technical consulting and leadership in identifying and implementing new uses of Contact Center technologies which assist the functional business units in meeting their strategic objectives.

Migrates legacy, dated Contact Center technologies to current technologies.

Continually looks for opportunities to improve productivity and the overall change management process

Recommends, and provides guidance, in the areas of Contact Center configuration, performance and tuning

Works closely with customers to identify and specify complex requirements and processes for diverse development platforms, software, hardware, technologies, tools, etc.

 

Works closely with telecom team to provide guidance and training in Cisco scripting technology

Qualifications

  • College degree Computer Science, or other related field preferred.
  • 5+ years of experience in Cisco Contact Center scripting and Cisco telephony platforms
  • Cisco certification in Voice or Collaboration preferred.

 

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.

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