Selective Insurance Company of America

Mainframe Technical Delivery Specialist

Location US-NJ-Branchville
Experience (Years)
Information Technology
Full-Time Regular
FLSA Status
Job ID
Travel %
Relocation Cost
Auto Reimbursement


Selective is seeking a person who can ensure 3rd party Mainframe RIM (Remote Infrastructure Management) service providers are meeting contract obligations. Serve as the SPOC and escalation liaison between Selective and Service Provider. Act as technical escalation resource as needed for resolution. Provides thought leadership, strategic guidance and Project Management for in scope initiatives. Responsible for the overall Mainframe Infrastructure architecture and solution with a key focus on optimization and efficient service delivery. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.


  • Manage 3rd party provider relationships to ensure contract obligations are achieved.
  • Monitors the external environment for industry trends. Applies knowledge of the Mainframe environment and infrastructure to identify gaps and opportunities. Partners with our providers to optimize support, key metrics and expenses.
  • Assists with tier 3 technical issues and challenges as required to achieve rapid resolution.
  • Act as the single point of contact for customer escalations with the vendor by acting as the customer advocate.
  • Provides strategic thought leadership, guidance and Project Management for in scope initiatives.
  • Ensure required incident, problem, request and change management process are followed to achieve successful execution of services. This includes ticket creation, classification and follow-up as required.
  • Maintain and participate in routine governance model, including daily, weekly, monthly and quarterly touch points. Provide routine communication, coordination and end user training on process and procedure to stakeholders.
  • Participate in future mainframe rationalization, migration opportunities, support solutions and 3rd party contract negotiations.
  • Manage assigned Mainframe cost center to ensure expenses are aligned to budgeted amounts. Provide variance explanations and put together monthly forecasts based upon changes in requirements


  • Knowledge of Mainframe infrastructure, ZOS and other well-known 3rd party software, for example Type80, RDS, SAS, Zeke. As well as working knowledge of DB2, CICS, and MQ.
  • Ability to understand and clearly communicate mainframe technology to other members of the organization and providers
  • Knowledge of ITIL and services based infrastructure delivery
  • Bachelor’s Degree in Computer Science, or other related field, or equivalent work experience
  • 7 to 10 years of experience in Mainframe Infrastructure and Enterprise Support
  • Experience managing Vendor and provider contracts to ensure compliance
  • Experience acting as a technical lead on projects including collaboration across IT and business areas
  • Experience working with ITSM technologies


Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.



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