Selective Insurance Company of America

  • Liability Claims Representative

    Location US-NC-Charlotte
    Experience (Years)
    Full-Time Regular
    FLSA Status
    Job ID
    Travel %
    Relocation Cost
    Auto Reimbursement
  • Overview

    To investigate, negotiate and conclude by settlement or denial assigned claims through telephone, personal contact, and/or written correspondence. These duties are performed consistent with company claim's policies and procedures, prescribed authority and standards of performance.

    All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.


    • Receives assigned claims of lower complexity verifies coverage and determines course of action.
    • Processes claims which includes the following activities: set up file in MCS, establish initial reserves, conduct claim investigation, analyze investigational data, settle non-litigated claims, process expenses/losses incurred, prepares check requisitions, explore salvage/subrogation potential, closes claims and secures appropriate releases.
    • Documents claims files and maintain control of work through documentation or diary system.
    • Send releases, checks, drafts, proof of loss or letters of denial and complete reporting forms for file.
    • Prepares for and participates in claims review and settlement conferences.
    • Ensures compliance with company, state and federal regulations.
    • Attends claims seminars and workshops.
    • Handles incoming calls and correspondence from insured’s, claimants and agents regarding questions or problems associated with claims. 







    • College degree preferred.
    • Individual must obtain and maintain appropriate licensing requirements.

    Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.


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