Selective Insurance Company of America

  • Personal Lines Underwriter- Part time

    Location US-VA-Richmond
    Experience (Years)
    Part-Time Regular
    FLSA Status
    Job ID
    Travel %
  • Overview

    Contributes to the Personal Lines Service Center’s profit, growth, retention, service, quality assurance goals and marketing initiatives through acceptance, modification or declination as well as pricing of risks submitted by agents and through servicing existing policyholders. Conducts multi-state and multi-line exception underwriting to accept, modify, decline, cancel or non-renew personal lines exposures within authority level. Underwrite personal lines on an agency level and manage personal lines results on a per agency basis by evaluating and monitoring agency financials (policy counts, written premiums, loss ratios, large losses, etc.), quality of business, submission and cancellation trends, etc. Develops, implements, and monitors profitability improvement plans for under-performing agencies as needed. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements as well as meet our service and quality level standards.


    This is a part time position.  This person will work M-F: 3pm - 7pm and Saturdays from 8:30am to 5pm.


    • Answer incoming calls from policyholders, agents and lending institutions; responding to inquiries on coverage, billing questions, payment status, and making adjustments to policy information. Conduct outbound calls and follow-up work required to close out inquiries/transactions.
    • Work within specific authority level to quote, accept, decline, modify and renew risks in accordance with accepted underwriting guidelines. Work in unison with Agents,  PLMS, and other departments to grow and maintain a profitable book of business.
    • Conduct profit and growth analysis for assigned agents and territory. Collaborate with the Agency Analystand Personal Lines Marketing Specialist to complete thorough reviews of an agent's book of business andmake recommendations for improvement or if needed make recommendation for agent to be placed on APIP. Develop plan and follow up on APIP.
    • Provide guidance to Agents and other departments regarding various underwriting information. Effectively communicate underwriting decisions and appetite to agents. Reinforce the ease of doing business with Selective by meeting or exceeding agent expectations and service quality on a consistent basis.
    • Reviews list of agency submissions for common risk characteristics to determine trends in quality of submissions. Determines course of action necessary and communicates same to the PL territory manager and team lead.  Implements and monitors plans and continued analysis of new business logs for improvement.
    • Handle incoming correspondence from agents and in some cases customers responding to inquiries on coverage, and making adjustments to policy information based upon prescribed authority level. Conduct outbound correspondence and follow-up work to agents required to close out inquiry/transaction.  Also accepts and resolves issues referred due to authority level or technical expertise.
    • Apply knowledge and understanding of coverage forms, rating plans and guidelines. Ensure adequate pricing of individual risks through proper classification, accuracy of information and adherence to company underwriting standards and philosophy.
    • Makes  recommendations  for  efficiencies  in  workflow,  communication,  and  agency  management  activities.    Includes recommendations for the development of new/revised reports that will better support agency management activities.
    • Participates in agency visits as needed to support the Personal Lines Marketing Specialists.
    • Ensures and maintains effective service and communications with agents through telephone and written correspondences.
    • Prepare and provide new insurance quotes to existing policyholders


    • College degree preferred.
    • 1-3 years of underwriting experience preferred
    • Property & Casualty license required within 30 days.
    • Superior financial and analytical skills.
    • Strong interpersonal, organizational, and time management skills. 
    • Must have strong PC skills including strong excel skills


     Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.


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