Selective Insurance Company of America

  • Sr Service Center Auto Claims Representative

    Location US-VA-Richmond
    Experience (Years)
    Full-Time Regular
    FLSA Status
    Job ID
    Travel %
    Relocation Cost
    Auto Reimbursement
  • Overview

    Investigates, negotiates and concludes by settlement or denial assigned auto claims through telephone, personal contact, and/or written correspondence.  All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.


    • Receives assigned auto claims and independently reviews/analyzes the policy forms and endorsements to determine applicable coverages, limits, deductibles and settlement calculations, as well subrogation recovery opportunity.
    • Gathers appropriate documentation to support the claimed damages through phone/email contact with claim handler, customers, vendors, and police departments (includes estimates, proof of ownership/value, required company forms, reports, invoices, etc).
    • Reviews damage documentation to determine loss amount.  Negotiates settlements based on documentation presented, vendor contact/discussions, personal knowledge and experience, customer discussions and policy language. 
    • Documents claim files, establishes and updates reserves throughout the life of the claim, maintains suspense system, processes expenses, prepares checks, updates MCS, and sends appropriate letters based on state regulations and company directives.
    • Explores salvage and subrogation potential, as well as arbitration opportunity.
    • Continuously reviews and analyzes investigative information to determine if file is eligible for fraud/SIU handling.
    • Enlists the assistance of vendors, attorneys, and/or other resources to help with remediation services or future analysis of auto damage or settlement values.
    • Ensures compliance with company, state and federal regulations.


    • Understanding of Commercial and Personal Auto policy language and endorsements.
    • Adjuster licenses in states requiring same (obtain within 3 months of hire).
    • Exceptional customer service skills.
    • Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc).
    • College degree preferred.

    • 1-5 years of Commercial and or Personal Lines Auto experience preferred.


    Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed