Selective Insurance Company of America

  • Inside Liability Claims Specialist

    Location US-NC-Charlotte
    Experience (Years)
    Full-Time Regular
    FLSA Status
    Job ID
    Travel %
    Relocation Cost
    Auto Reimbursement
  • Overview

    The purpose of this position is to provide direct handling of the company’s third party auto and general liability claims.  Position may also handle non-litigated UM/UIM claims.  Responsibilities of this position include coverage analysis, investigation, evaluation, negotiation and disposition of assigned claims.  The individual in this position will also ensure claims are processed within company policies, procedures, and with the individual’s prescribed authority with exceptional standards of performance.


    All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.


    • Investigate coverage and liability of claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information.
    • Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations when necessary. 
    • Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution.
    • Evaluate, negotiate and resolve claims within delegated authority. Handle general liability and auto liability files from start to finish.
    • Update claims system on a continual basis to accurately reflect status of each assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability".
    • Receive and approve expenses incurred to investigate, process, and handle a claim.
    • Prepare check requisitions for all loss and expense payments.
    • Explore contribution on all claims assigned.
    • Prepare for and participate in claims review and settlement conferences.
    • Close claim by issuing check or denial and securing appropriate releases.



    • Effective verbal and written communication skills.
    • Strong time management and organizational skills.
    • Negotiation and claim disposition skills with proven problem-solving ability.
    • Strong judgment and decision making skills.
    • Self-starter with ability to work independently.
    • Moderate proficiency with standard business-related software.
    • College degree preferred.
    • Minimum of three years of claim handling experience preferred.
    • Industry training/designations preferred.


    Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed