Selective Insurance Company of America

  • SVP, IT Infrastructure and Operations

    Location US-NJ-Branchville
    Experience (Years)
    Information Technology
    Full-Time Regular
    FLSA Status
    Job ID
    Travel %
    Relocation Cost
  • Overview

    Selective is seeking a SVP of Infrastructure and Operations who will be accountable for managing all aspects of the IT Infrastructure and Operations department.  Directs the preparation and delivery of the enterprises’ IT infrastructure and operation plans, including collaborating with other IT departments and Business leaders in developing overall infrastructure and operations strategy; deploying and managing day-to-day activities for enterprise data centers, networks, engineering, operations, service delivery management, help desks, and all related infrastructure and operational functions.  Plays a critical role in operational crisis planning and data center disaster recovery, and manages through major events that impact IT infrastructure operational services. Based on overall enterprise principles, establishes the direction for all infrastructure and operations and services.   Synchronizes Infrastructure and Operations department activities with overall business and technology strategy and objectives.  


    • Accountable for the day-to-day activities, maintenance, capacity, performance, and availability of the data center, infrastructure assets, and operational services that are essential to the company’s business model and long-term success. Contributes to data center disaster recovery planning and supports disaster recovery testing and execution.
    • Collaborates with Enterprise Architecture, Information Security, Application Delivery, Information Management, and other key IT Leaders to ensure alignment of Infrastructure operational plans and strategy with department goals, objectives, and policies
    • Works closely with all other IT Leadership team members as part of identifying, evaluating, and selecting specific hardware and software platforms that support the business objectives and plans. Keeps abreast of new developments and forecasts of future trends in the areas of Infrastructure Operations and services. 
    • Prepares and manages long range and annual plans, objectives and budgets for all areas within IT Infrastructure and Operations. Reviews cost estimates for personnel requirements, new hardware, software upgrades or additions, and external consulting projects. Accountable for projecting and planning future hardware, software and personnel needs.
    • Leverages service delivery standards, and operational frameworks and methodologies, such as ITIL and lean, to continuously improve the quality, efficiency, effectiveness, and customer service of the Infrastructure operation. 
    • Collaborates with IT and Program Management to prepare monthly, quarterly, and annual reports on the performance of IT Infrastructure and Operations, and period reports, including a comparison against various benchmarks, as needed.
    • Collaborates with Enterprise Architecture and contributes to the development of enterprise technology standards, reference architectures, and the corporate technology strategy. Leverages enterprise standards and reference architectures to specify, acquire, implement and operate infrastructure systems.
    • Interacts frequently with senior management from all areas of the Company on internal and external operations that are impacted by the computing and telecommunications infrastructure. Manages effective working relationships with all areas of the Company.
    • Accountable for appropriate vendor selection, management and measurement. Participates with vendors in the assessment of advanced operating systems and database production systems. This includes beta and field test participation.
    • Plans and directs all aspects of Talent Management for the IT Infrastructure and Operations department including: acquisition, assessment, development, and performance and compensation management. Identifies and mentors high potential associates, develops appropriate succession plans, and ensures development plans are in place for all Infrastructure and Operations team members.


    • Requires excellent verbal and written communications skills, previous leadership, management and supervisory experience, and excellent time management abilities.
    • Demonstrate initiative, exercise good judgment, exhibit strong profit orientation, and have the ability to collaborate and achieve results through others.
    • Knowledge of, and experience working with, infrastructure and operations service management frameworks including ITIL is required.
    • Knowledge of continuous improvement mythologies of Six-Sigma, Lean, or equivalent is preferred.
    • College degree in Information Technology/Computer Science/Math with a concentration in finance preferred.
    • Minimum of at least 10 years of experience leading IT teams, 15 years overall experience.
    • ITIL certification preferred.

    Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.



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