Selective Insurance Company of America

  • CMS Field Supervisor-HEARTLAND

    Location US-IN-Carmel | US | US-IL-Chicago | US-MI-Grand Rapids | US-WI-Milwaukee
    Experience (Years)
    Full-Time Regular
    FLSA Status
    Job ID
    Travel %
    Relocation Cost
    Auto Reimbursement
  • Overview

    The purpose of this field based leadership position is to lead a multiline field adjusting claims team to help to achieve Selective’s loss and claims expense objectives, as well as deliver excellent claims service to customers. Responsibilities include fostering excellent relationships with independent agents. This claims leader must provide continuous training, coaching and feedback to the members of their claims team, with a focus on building excellent field claims adjusting skills. Must foster business partnerships with other company departments, including field agency management and inside underwriting teams. Must have expertise in commercial and personal lines, including coverage, contractual and legal issues. Members of team may handle both commercial and personal lines, and multiple lines of business, with large geographic territories, including multiple different states.  Claims supervised may be complex and may have large monetary exposures. These duties are performed consistent with company claim's policies and procedures, prescribed authority and standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.


    The ideal candidate would sit in our Carmel, IN office. This position is open to anyone in the Heartland region.


    • Supervises, coordinates and monitors activities of a field adjusting claims unit in order to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
    • Schedules, prioritizes, and distributes workflow of unit to ensure work is done in a timely fashion and all deadlines are met.
    • Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures and state regulations.
    • Provides technical assistance to members of staff and assist them with the disposition of claims with attorneys, insureds, and claimants.
    • Reviews completed adjustments for corrections and authorizes payments when required.
    • Establishes and adjusts claims reserves.
    • Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
    • Reviews and implements claims audit recommendations on a continuous basis.
    • Reviews consumer/agency complaints.
    • Maintains a direct diary on serious claims and/or litigated claims and an override diary on other selected claims.


    • Excellent customer service skills.
    • Excellent leadership, communication, organizational, and interpersonal skills.
    • College degree preferred.
    • Experience preferred:
    • 3 -5 years claims experience, preferably including field adjusting experience
    • 3+ years supervisory experience of technical level staff


    Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.


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