Selective Insurance Company of America

  • Service Center Express Auto Claims Representative

    Location US-VA-Richmond
    Experience (Years)
    Full-Time Regular
    FLSA Status
    Job ID
    Travel %
    Relocation Cost
    Auto Reimbursement
  • Overview

    Investigates, negotiates and concludes by settlement or denial small First Party or clear liability Third Party claims through telephone and email contact. The individual in this position will also ensure claims are processed within company policies, procedures, and individual's prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. 


    Willing to train candidates that demonstrate a high level of self-motivation, excellent communication skills and a strong focus on customer service.


    Investigate claims through telephone and email contact with customers. Analyze information obtained through investigation in order to evaluate assigned claims to determine the extent of loss and liability. 

    Aggressively manage car rental expenses.

    Verify/analyze coverage and determines course of action.

    Assign claims to appropriate CMS when outside scope of Claims Service Center.

    Establish reserves and input claim on mobile claims system while speaking to customer.

    Complete timely transfers to total loss unit when appropriate.

    Document claims files and maintain control of work through documentation and diary system.

    Update MCS on a continual basis to accurately reflect status of each assigned file.

    Review and approve expenses incurred to investigate, process, and handle a claim.

    Prepare check requisitions for all loss and expense payments.


    Properly conclude claim in a timely, efficient manner with emphasis on excellent customer service.


    High School Degree
    Must obtain adjuster’s license within 90 days of start date then obtain appropriate non resident adjuster’s license in jurisdictions when required.

    Bachelor's Degree
    1+ yrs Auto Claims Experience
    1+ yrs Property Claims Experience


    Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.


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